Climate and Emergencies

BCMA Webinar: Walking the Tightrope: Balancing Challenging Customer Interactions with Positive Guest Experiences

September 29, 2021

As COVID-19 uncertainty endures in our industry, it’s critical for front-line staff to know how to continue to deliver positive guest experiences. As health guidelines change and new protocols emerge, supervisors and managers can play a key role in helping front-line staff balance rule enforcement with a positive guest experience.

Join the BCMA and Go2HR for a webinar that will provide managers and supervisors tips on how to provide a supportive environment for your staff while navigating the ever-changing landscape of the pandemic. This session will cover the benefit of creating a customer journey map, discuss conflict resolution techniques, provide best practices for customer communication and give participants all the tools they need to create positive interactions for all. We will review tactics that you can implement immediately to support your team and create a positive workplace culture.