BCMA Workshop Series 2019-20

Location: Rossland Museum & Discovery Centre, Junction of Highways 3B and 22, Rossland, BC Instructor: Kim Gough Creating innovative, responsive programs for visitors is key to building new audiences and converting occasional visitors into returning visitors and members. The morning session is facilitated by Kim Gough, Learning Program Developer at the Royal BC Museum, and you will work in small teams to work through steps of the Design Thinking process to build skills in creating new programs with visitors, not just for them. This process is scalable for different types and sizes of institutions. Design Thinking uses elements like empathy, ideation and experimentation to arrive at innovative solutions that suit visitors’ needs and expectations.